• It will not surprise you, of course, that healthcare providers are required to provide good care. This includes providing care that is safe, effective, patient-centered and timely.
• For alternative treatment providers, the specific requirement is that the care must not result in harm or significant risk of harm to the client's health.

Read more about what is meant by good care under the WKKGZ.

Healthcare providers who work with independent caregivers or employed caregivers are subject to the duty of verification, which means:

• Healthcare providers should review how healthcare providers have performed in the past. This helps ensure quality of care.

What if a health care provider is not functioning properly, for that the IGJ should be called in.

Read more about what does the vergewisplicht mean under the WKKGZ.

• Care may only be provided by health care providers and contractors with whom the health care provider has entered into a written agreement.

• New employees in the Long-Term Care Act (Wlz) and inpatient mental health care must submit a Certificate of Good Conduct (VOG). This also applies to individual caregivers in Wlz care.
• There is also the duty of verification, which requires healthcare providers to verify that healthcare providers are qualified and competent to provide the care, one way to do this is by providing a VOG.

• Tasks, competencies and responsibilities must be recorded in writing. This must be reviewed before the caregiver may begin performing the tasks.

• Healthcare providers must have a system for safely reporting incidents and must protect reporters and involved healthcare providers. This obligation applies specifically to internally reported incidents.

• Healthcare providers are required to provide clients with additional information about the care offered, such as rates, quality, client experiences and the proven efficacy of treatments, upon request.
• When incidents occur, the healthcare provider must inform the client and make notes of them in the client file.
• Upon request, the healthcare provider must inform clients of their rights under the Wkkgz.

• Violence in the healthcare relationship and dismissal of healthcare providers for dysfunction must be reported to the Health and Youth Inspectorate (IGJ).

• Health care providers are required to establish a low-threshold complaints procedure and to lay it down in consultation with a representative client organization.
• It should be brought to the attention of clients and includes information about the complaint procedure.
• A complaint officer who meets certain requirements must be available.

• Healthcare providers must be affiliated with a recognized dispute resolution body that meets specific requirements.
• The dispute resolution process should be clearly communicated to clients through a complaint procedure.